The target of SumiRiko/Sumitomo Riko quality policy is to supply products that satisfied customers requirements in the scheduled timing with fair costs. This policy has followed in all departments, in all the activities and with the direct participation of the entire staff.
The operation principles are based on:
SumiRiko/Sumitomo Riko plants are certificated UNI EN ISO 9001:2000 and ISO/TS 16949
The fundamental points of the company’s policy are:
Customer satisfaction is the organization’s fundamental objective, in order to consolidate and develop its position as a leading supplier in the automotive sector for the fuel, power steering and air-conditioning hose, vapor recovery filter, egr and steel pipes product lines. For this reason, the company is structured to understand and anticipate the customers’ needs, which are then translated and developed into formalized internal objectives.
For the pursuit of these objectives, the company’s activities, internal processes and structures are based on, and operate in conformity with, the following principles:
Personnel satisfaction, understood as a motivating the Human Resources to improve themselves and processes, their performance and involvement, is an indispensable tool for developing excellence in business. Satisfaction understood as a motivation is pursued through the following activities:
Respect for the environment in which it operates is one of the mandates of the company, which has obtained environmental certification under ISO 14001 for all its sites, anticipating the requirements of the auto market. In observance of all applicable laws, environmental standards and other contractual requirements, the group acts to ensure:
The company’s profitability is one of the prerequisites for itself continuity.
The Company maintains its profitability through:
This is expressed through the implementation of the Company’s Quality Management System, which is a fundamental organizational tool and vehicle.
The company uses this tool for internal/external comparisons and analyzing the competition, which is an important support to improvement.
SumiRiko/Sumitomo Riko is aware that environmental protection is basic for the development of its activities. Therefore SumiRiko/Sumitomo Riko will is to respect every law carefully, every applicable environmental norm and any eventual underwritten requirement, to improve its own environmental performances, to prevent pollution, to improve the job environmental quality, to assure safety and health of its workers, of customers, and of the people living in that area.
In this point of view SumiRiko/Sumitomo Riko has adopted an environmental management system, according to UNI-EN ISO 14001 norms, entrusting to Environment and Safety Management, responsibility for application and maintenance of this system.
The Top Management is aware that to achieve these targets it is necessary to dedicate suitable resources to the staff training and to the research and development of processes more and more compatible with environment.
SumiRiko/Sumitomo Riko resolves, through an auditing system, to verify periodically environmental targets and goals adapting them to normative and company situation. This determination is shared from all the SumiRiko/Sumitomo Riko workers and everyone for his own competences participates to the achievement of what has been above stated. SumiRiko/Sumitomo Riko’s will is to develop a constructive dialogue with the social parts for the diffusion of its own policy and activities carried out in environmental and safety matters.
SumiRiko/Sumitomo Riko annually proceeds to a re-examinations of the environmental management system in order to verify its adequacy and effectiveness.